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Orders/complaints

Under the menu item “Orders/complaints” you can find an overview of orders and service requests, similar to the customer mail/overview of service requests that we send to Finstral partners on a weekly basis.  

Filters

Type of orders/complaints: here you can choose whether orders (only) and/or service requests should be displayed.
You can find further explanations of the filters under “Orders with documents“.

Results overview 

Explanation of columns: 

  • Order?: this is ticked if the item is an order, not a service request. 
  • KKZ: customer reference no. 
  • Delivery address KKZ: customer reference no. for the delivery address. A separate customer reference no. can be assigned for each delivery address so that orders can be sorted/assigned more easily. 
  • ONo: Finstral order number for the entire commission/entire construction project. 
  • SNo: sub-orders are assigned to each order number depending on the production/planning specifications (production order). If the order does not have a SNo, it has not been technically processed and has not been released for production (customer order). 
  • Commission: commission designation specified by the dealer partner when the order is placed. 
  • Action: service requests may result in various planned actions (subsequent delivery of assembly material, subsequent delivery of semi-finished parts, subsequent delivery of finished parts, customer service). 
  • Order: description of the order number with which a subsequent delivery is made. 
  • CW plan order: description of the delivery week of the order or subsequent delivery order (service request) scheduled by Logistics. 
  • Delivery week: to be clarified. 
  • CW claim: to be clarified.