Complaints

Under the menu item “Complaints” you can find an overview of the desired orders, with or without service requests. 

Filters

• Complaint? 
  • Yes – only orders with service requests are displayed. 
  • No – only orders without service requests are displayed. 
  • All – all orders are displayed. 
• Spare parts orders? 
  • Yes – only orders with a chargeable spare parts order are displayed. 
  • No – only orders without a chargeable spare parts order are displayed. 
  • All – all orders are displayed. 
• For remaining filters, see “Orders with documents”. 

Results overview 

Explanation of columns: 

• Download: one or more pre-prepared defect reports are available for download. 
• New compl.: a new defect report can be created by clicking here (see Instructions). 
• CRN: customer reference no. 
• Order no: Finstral order number for the entire commission/entire construction project. 
• SNo: sub-orders are assigned to each order number depending on the production/planning specifications (production order). If the order does not have a SNo, it has not been technically processed and has not been released for production (customer order). 
• Year: order year. 
• Name: company name of the partner 
• Commission: commission designation specified by the dealer partner when the order is placed. 
• Ident no.: serial number of the order (this can be found on the labels on the tape side of each element) 
• Complaint?: shows whether one or more complaints exist for this order. 
• Order spare parts?: shows whether one or more spare parts orders exist for this order. 
• E-mail date: date of dispatch of the notification of defects/spare parts order. 
• Change compl.: you can change and resubmit a previously entered service request here. 
• Complaint no.: consecutive number with which the service request was registered with Finstral. 
• Revision: consecutive number with which changes were registered for a service request. 
• Cancel compl.: you can cancel a previously entered service request here. 
• Cancelled?: shows whether or not the service request has been cancelled.