Actions for the processing of enquiries

If you are responsible for an enquiry, you will find a list of buttons in the detailed view of the enquiry that suggest possible further actions for processing the enquiry. This list is always compiled appropriately depending on the enquiry type, the enquiry status and your rights as a user. The best possible next step always appears on a blue background at the top of the list. The other buttons, which are only framed in blue, offer alternative actions. In this chapter you will learn about the different actions.