Professional enquiry management: Background

Finstral has set out to become the leading premium brand for windows, entry doors and glass walls in Europe. This is a huge challenge, because builders have clear and demanding ideas when it comes to high-quality products. To win them over, we fully rely on our flawless windows, individual composition and smooth service. With the new “Finstral Contacts” enquiry management system, we now want to see major developments, especially as regards the last point.

All those interested in Finstral products embark on a journey – their very own individual customer journey. With Finstral Contacts, we focus primarily on the first stage: the sales process. We strive in our sales process today to be a sort of travel companion who will turn every step into a noticeably different experience for prospective customers, an experience that clearly differentiates us from our competitors: from the home visit to the visit to a Studio, not to mention our catalogues, online offers, advice counters and unique offers that together provide guidance and inspiration with the impressively simple Finstral Planner. But, of course, our reactivity, attentiveness, expertise and reliability are also among the decisive factors that enable us to stand out positively. And this is exactly where Finstral Contacts can support sales: the application helps to ensure that no prospective customer is forgotten, that we get back in touch in good time and keep in mind all relevant information on our common path – because it is all clearly and comprehensively documented.

Digital support for your sales process

If you also want to further improve your sales process in order to increasingly win over demanding customers, never lose track of the situation and, ultimately, increase your closure rates, then Finstral Contacts is just what you need!

The Finstral Contacts program records all of your enquiries, regardless of the channel, so that they can be checked, processed or forwarded in a uniform manner. After an extensive pilot phase in our direct sales regions, we are now opening Finstral Contacts to all Finstral partners and making it available free of charge in the Finstral Cloud: for contacts with prospective customers that Finstral and yourselves will accompany together as partners, but also for those enquiries that you receive and process completely independently of us. You can also manage these with Finstral Contacts – without Finstral seeing any of this. Your contacts will always remain your contacts. We have described all the details of how it works for you below.

Best of luck with Finstral Contacts!